When adding a note, you want to assign that ticket to someone else in the same step. Now someone of our technical team adds a note, page refreshes, and then you have to assign separate from that. Can the possibility to assign be connected to the add note feature?
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Adding a note and directly assign to a agent
Hi Stefan
Maybe you can use the Email commands option and Add a Note using action:note and assign the Ticket to another agent.
regards
Vijay
This would be great if implemented in a similar way to the "Add and Resolve" button, or the drop-down when replying to a ticket ("Send and Set as Resolved," etc).
"Add Note and Assign To [Agent]" sounds closer to what Stefan is suggesting, I don't see how an email command would make this work if it was a note being added to a ticket submitted by a customer.
Exactly Marta. I also don't see that Email command as a solution for my problem. All of our 12 agents now have to do double work. They add a note and want to assign it back to the one who is reponsible. They have to do that separetly. Please make it possible to add note and assign to: John
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