Currently only the following parameters are taken into consideration when activating the advanced mail setting ‘Create a new ticket when subject line changes’:
FWD:
RE:
FW:
[EXTERNAL SENDER\]:
EXTERNAL SENDER:
EXTERNAL:
\[URGENT\]:
\[EXTERNAL\]:
\(EXTERNAL\):
\[EXTERNAL\]:
EXT:
\[EXT\]:
RES:
ENC:
We kindly ask you to add AW at the earliest as we have a lot of German speaking clients and adding AW in front of the subject is creating a new ticket every time. It would be great if not only English parameters are supported.
