On our website, we have a contact form requesting a customer to give us his phone number with his message.
This contact form send an email in Freshdesk -> creating automatically a new ticket -> creating automatically a new contact in Freshdesk database with the email of the customer.
Is it possible to automatically add the phone number in the Freshdesk database ?
Exemple, when a new ticket is created, we receive :
Name : Frédéric
Email : frederic@cozic.fr
Phone : 06xxxxxxxx
Message : blablablabl
The new Freshdesk contact contains only the email frederic@cozic.fr without a name our a number.
I would like the new Freshdesk contact contains email + Name + Phone Number.
It's an important feature for us, because we also use Freshcaller and that's a way to regroup email contact and phone contact.
Thanks for the help

