Introduce the ability to add dynamic content to custom fields in Ticket Tasks within the Workflow Automator for both Tickets and Tasks. This feature would complement the new business rules functionality recently enabled for Tasks.
Currently, it seems there is no straightforward way to insert placeholders from the environment into Ticket Tasks' custom fields using workflows without relying on an API request. This capability is readily available for other form types and fields but appears to be missing for global Ticket Task text fields.
Adding this functionality would enhance usability and streamline workflows.
This example, there is no option to insert a dynamic field or placeholder. If you manually add the field, it will simply print the string in the Task on the Ticket.
Example:
Workflow has {{ticket.subject}} filled.
Task is created with the following:
Instead of dynamically adding the subject to the placeholder, the Task will display the literal string {{ticket.subject}}.
How this field is configured in Global
Task_Title_Reporting
Field Properties - Text Field
Task Type - Ticket Task
Cheers