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New Idea

Adding reactions option to Ticket Notes

Related products:Freshdesk
  • June 24, 2025
  • 1 reply
  • 20 views

selma.alicic
Apprentice
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It would be very usefull to have an option to react to a note created by a team member as an acknowledgement that the note is seen. 

It should contain basic reaction options similair to JIRA software.  

1 reply

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  • Skilled Expert
  • July 3, 2025

Yes for sure, as this would reduce the number of notes needed to attach to a ticket to acknowledge a post etc.