As of today, I noticed that we cannot add tags to tickets or execute scenario automations via the mobile app. This would add some much-need efficacy to the app experience. Is there any word on when/if this functionality will be available on the mobile app?
New Idea
Adding "Tag" and "Scenario Automation" functionality to the FreshService mobile app
+16- Top Contributor ⭐
We also need to see Problems and Releases as part of the mobile application. Tag that with some additional notifications preferences and it truly could be a mobile platform that allows agents to act accordingly away from their computers. +1 vote from this guy! :)
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