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Adding the groups for agents

Related products:Freshdesk
  • October 10, 2024
  • 0 replies
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In order to adjust the groups for agent from Admin->Agent->Edit Agent, the old UI allowed selecting multiple groups simultaneously. With the new UI, one have to type the group name, select it, and then type the next group name. In short, only one group can be added at a time now. This change makes the process longer for supervisors when adding or updating agent groups.