Looking to be able to include more in the Analytics part of Freshdesk. Ticket Description field and any of the Ticket Body/Content (such as the conversations between requestor and agent). By doing so, we feel it will benefit our teams with training and finding what the root causes to the tickets are.
Submitted
Adding Ticket Description/Conversation content to Analytics
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.