Hi there,
Would it be possible to add it on the roadmap of the API development to add an additional argument (Boolean y/n) to add the ticket ID to the subject of the mail ?
For our customers this would really be a benefit as we are creating automatically tickets by using the create_outbound_email API call but we have no idea what the assigned ticketID will be as this is defined internally by Freshdesk.
However a lot of our customers are calling us regarding these auto-generated tickets but when our first line support asks for a ticketID they cannot give it as they simply do not have it in the received email..
A big thanks in advance for discussing this with the project team.
Kind regards,
Karel
