Skip to main content
Closed for Voting

Addition to 'Addition to "Ability to unarchive tickets and make archiving optional"'

Related products:Freshdesk
  • May 1, 2020
  • 0 replies
  • 16 views

Forum|alt.badge.img+1

Once again a moderator replied with an irrelevant response and closed the thread, so I have to create yet another new thread.


I am not talking about reports. We have a bunch of duplicate company accounts because of historical lack of control at the point of company account creation. That's our fault, and we're trying to correct it. We want to merge these accounts together so that we can have a company's entire ticket history in one location. But you can't move archived tickets at all because you can't edit the company value on them. That means that part of a company's ticket history gets orphaned in an otherwise-empty account that you have to keep around for archival purposes only.


My request stands because none of the suggestions you've made thus far address it at all.