Skip to main content
Open : Open for Consideration

Additional Automation Conditions

Related products:Freshservice
  • September 10, 2021
  • 5 replies
  • 146 views
mmccoy
Skilled Expert
Forum|alt.badge.img+10

Please consider adding additional tickets workflow selections to be used in automation…
 

IE

  • Add Ticket  (Able To Input Category, Subject, Requester Etc.)
     
  • Add Child Ticket - (Add a child ticket to the ticket that triggered the automation and have option to copy over, requester, category etc. from parent ticket.  This should be an option else enter any required categories and details to generate child ticket.
     
  • Close Ticket (Able To Input Required Fields To Close)
     
  • Add Time
     
  • Create And Associate Change
     
  • Create And Associate Problem

 

 

Regards - M2

5 replies

alyssia.correa
Skilled Expert
Forum|alt.badge.img+8
  • alyssia.correa
  • Skilled Expert
  • February 21, 2024
Closed for Voting→Open : Open for Consideration
Ally, Freshworks Community Manager
Daniel Söderlund
Top Contributor ⭐
Forum|alt.badge.img+14

Is  this adding conditions or actions?
I raised a ide for adding more actions. 

Synerity | Your Nordic Freshworks Partner | Seamless Support & Solutions | www.synerity.eu
mmccoy
Skilled Expert
Forum|alt.badge.img+10
  • mmccoy
  • Author
  • Skilled Expert
  • June 21, 2025

Actions, but it could be both.
 

This is a significant gap in the application that requires immediate attention. With many businesses operating under tighter constraints and smaller teams, it's critical that solutions are prioritized that enhance efficiency. Automation should be a central focus—empowering teams to achieve more with fewer resources and ensuring sustainable performance under pressure.

Regards - M2
Daniel Söderlund
Top Contributor ⭐
Forum|alt.badge.img+14

Actions, but it could be both.
 

This is a significant gap in the application that requires immediate attention. With many businesses operating under tighter constraints and smaller teams, it's critical that solutions are prioritized that enhance efficiency. Automation should be a central focus—empowering teams to achieve more with fewer resources and ensuring sustainable performance under pressure.

You gave checked API ? 

Synerity | Your Nordic Freshworks Partner | Seamless Support & Solutions | www.synerity.eu
Daniel Söderlund
Top Contributor ⭐
Forum|alt.badge.img+14

Nvm you are talking about more events. 

 

Synerity | Your Nordic Freshworks Partner | Seamless Support & Solutions | www.synerity.eu
Terms of UseAccessibility statement