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Additional fields / customisation in Ticket List

Related products:Freshservice
  • September 1, 2014
  • 5 replies
  • 23 views
M
Contributor

It would be really handy to be able to change the department and group fields from the Ticket List view. I'm spending a lot of time filtering and unfiltering or going in and out of tickets to view and amend these fields. If they were displayed in the same way as the Agent / Status / Priority fields in the list view that would be really helpful.

5 replies

V
Contributor
  • vijay.shankar
  • Contributor
  • September 2, 2014

Hey Mark

Actually the Bulk Actions feature, will help you change the Department/Group options for Tickets in bulk.


I assume you want the Department and Group field to be shown, along with Ticket Priority/Status and Agent Name. Currently is a bit difficult to bring in 2 more fields, with such small space, if we added 2 more, this section might look ugly, so we opted out


But we will try to enhance the UI for sure, in the next few months time


regards
Vijay

V
Contributor
  • vijay.shankar
  • Contributor
  • September 2, 2014

Hey Mark

Actually the Bulk Actions feature, will help you change the Department/Group options for Tickets in bulk.


I assume you want the Department and Group field to be shown, along with Ticket Priority/Status and Agent Name. Currently is a bit difficult to bring in 2 more fields, with such small space, if we added 2 more, this section might look ugly, so we opted out


But we will try to enhance the UI for sure, in the next few months time


regards
Vijay

M
Contributor
  • mark.heyworth
  • Author
  • Contributor
  • September 2, 2014

Thanks Vijay. 


Maybe it would be possible to make it customisable. As you can see from the attached screenshot we have quite a bit of whitespace due to using quite high resolution screens.


Anyway, thanks for giving this you consideration, I'll look forward to seeing what you come up with. 


Regards, 

Mark


screenshot_2014-09-02_10.31.12_15835.jpg
O
Contributor
  • oren.nadjar
  • Contributor
  • September 5, 2014

it would be great if we can have a set of columns that can be configured on the ticket list display

S
Contributor
  • sam.vickers
  • Contributor
  • June 29, 2017

This was raised 3 years ago - and would be such a great feature.


I understand that having more than 3 might make it too busy and 'ugly', but we could certainly use a "Group" option to quickly assign tickets to groups.


How about an option to choose what fields are being shown in ticket view - i.e. at the moment it's Agent / Status / Priority, but can we amend this?

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