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Additional Forum "Visible To" options

Related products:Freshdesk
  • July 16, 2014
  • 3 replies
  • 17 views

We work with large businesses with many different divisions, all with different remits so having a bunch of forums for an entire organisation doesn't really work for us - it's too messy so to speak.


It would be very useful if we could create forums and limit visibility to sub sets of contatcs such as individuals, or groups (where the group members are contacts.. not agents), or having a Department Field on a contact with the ability to limit forum use to deparments would be a significant advantage.


The current options to limit forum use aren't granular enough for our needs at the minute.



3 replies

  • Contributor
  • December 19, 2014

Following up to see if this is something that's on the "to do" list.  We have product council groups, for example, that are subsections of various customers and an entire company doesn't work.


  • Apprentice
  • September 8, 2017

Has there been any movement on this request?  We have some upcoming initiatives where this functionality will be critical.


  • Community Debut
  • December 11, 2021

Also wanted to see if this is on the roadmap or has been implemented yet? Would be super helpful!