Additional Tickets Tab quick views

Hi John,

Yes, we have already taken up this feature and we are planning to improve the Portal and we will surely take up your suggestions

Right now, when the Agent selects a view or sort order, we store this in cookies and this view is set as default, untill the session is maintained.

We will surely improve it further.

regards
vijay

I am already using the existing view customization (so great!) but would ask 2 more features:

1) To be able to organize the list of views (into groups, alphabetically, or by like views).

2) To be able to edit a view (so if I need to rename it or make it visible to all agents I can do so - without deleting and creating a new one).

I would suggest being able to mark 3-4 "favorite views" that in turn created a button per-say, or hyper link, across the top of the ticket view for quick access. I chronically flip between 3-4 views all day long.

Hello,

With the new MINT interface, the views are arranged alphabetically in their specific sections - one for custom views and the other for default ticket views. You'd also be able to search for a view quickly and also edit the existing view name.

Cheers!