I think the integration with Zapier is great. However, I notice that the only triggers available for FreshService are "New User", "New Ticket", "Update User", and "Update Ticket". Can this be extended to problems and solutions? For example, we would like a Tweet to go out when a new problem is created with certain criteria (such as a system outage scenario). Thanks!
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Additional Zapier triggers
This would be extremely helpful in my organization as well, specifically the ability to add tasks to an existing ticket.
Yes we need ticket updates via triggers. It is is incomplete without this.
I know this is archived but this would also be great at handling assets via API and updating them in Fresh since the Fresh Service Apps are lacking in this department
There needs to be way more in the Zapier bot save writing a custom request on your own
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