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New Idea

Adjust Number of Agents Showing on Agent Availability Widget

Related products:Freshdesk
  • July 13, 2026
  • 0 replies
  • 8 views

jdarocha
Apprentice
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In a ticket view, it’s possible to change the number of tickets showing to either 30, 50, or 100. This same functionality should be added to the Agent Availability widget in the dashboard. Currently, it only shows 10 agents at a time, and we have over 30 agents, so it can be very time-consuming for the managers to check on all of their agents’ statuses. Please consider adding a feature to specify how many agents can be shown in the Agent Availability widget in the dashboard.