When viewing a ticket activities if a note was edited or deleted by another agent then this information is not visible. Instead it required a support ticket to freshdesk to be raised.
When these are sensitive and potentially time sensitive investigations we need to be able to investigate these issues. If an agenet is admin then they should have the ability to either:
- see who did what in the activities screen. If a note was added and then deleted it should show who deleted it
- admin should have access to a logs screen and be able to view all logs pertaining to a ticket provided.
