It is crazy that we cannot turn off the ability for people to create NEW tickets via email. This defeats the purpose of having a portal with services and questions the user needs to answer.
It is also crazy that we have to allow those tickets to be created, and then have to build a workflow in every workspace to delete those tickets. As well as having to manually forget/delete any requester that gets created from those emails not already in the system or coming from group distribution or shared email accounts.
Please, Please, Please - give us an Admin Toggle that disables the creation of NEW tickets via email - stops the email from creating any tickets, stops the email address from creating a requester if not in the system, and bounces their email - or even better - sends them an email reply that says their email has been rejected and they need to use the portal. This should be a workspace setting, but if not, a global setting!
