As the FreshService Admin for my company, I wanted to create views for each group within my organization. We are relatively small, with only 50 employees - not a very high number, but as the Admin for the product, I would assume that I would be able to create a view and share it with employees in a certain group - it even seems there is a way to do this throught the UI.
When I do that, I get a message saying my “View was created”, but I get a simultaneous message that tells me I don’t have permissions to do this - the view is never created and it is not available for the other groups.
The only way to do this, is to add myself as a member of every single group. I tried that and I created the views and then removed myself from the groups, but that also removed the views I had setup for them.
With being such a small company, I could walk around to 50 people and do this, but I still think that is ridiculous - as the Admin, I should be able to create the views that I want to and share them to the groups that I need to share them with. I couldn’t imagine implementing this in a larger company
