Current setup is geared towards a reactive setup vs proactive. Admins should have full access to,
- All personal agents canned responses
- All personal scenarios agents have created
The second one is much more valuable.
New Idea
Admins with true admin access
+2+2Here is a live video tour illustrating this growing pain/system limitation,
https://watch.screencastify.com/v/YgIXHxudi7GJzslf96N0
Please let me know if more information is needed,
David
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