We had started using FreshService (moved out of Spiceworks in order to be able to use the Asset Management module, among other stuff). Not super impressed so far but one of the major issues is the lack of advanced reporting (ability to create custom SQL queries).
To be able to create custom queries to create reports would give us the information we required (and one of the reason we started using the system in the first place). We are still investigating the product possibilities, but it is looking like we will need to find a different solution for our asset management.
