Is there an easy way to see "load" for support tickets by day of week without running the report over and over in 7 day increments?
For example, I am trying to determine if I need to change my staffing strategy for agents available for tickets by day of week as well as what types of agents are needed (will they mostly be doing task a or task b). All the data is available but it isn't as easy to see by day of week as it is in many of the other views.
+12Hello,
Ticket Volume trends report gives you an insight on the tickets received in the helpdesk for a specific time interval that would prove useful for managing your team workload. It offers you an option filter the data for day/week/month/quarter/year range, thus giving you an eagle eye view of your helpdesk.
Cheers!
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