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Advanced search function

Related products:Freshservice

Forum|Forum|11 years ago
November 20, 2014
4 replies
53 views

F

fbn
Contributor

It would be nice if there was an option to make some advanced searches.

E.g. when I know the ticket number it would be nice to have a quick-jump to at ticket no.

And just in general to make searches with AND/OR operators in the search

J

jyotsna
Community Debut
Forum|Forum|11 years ago
November 27, 2014

Hi Frederick,

The option to search for tickets by ticket number is already available on Freshservice. As for making searches with AND/OR operators in the search, could you give me an example of what you have in mind?

Regards,

Jyotsna

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C

charlie.haward
Contributor
Forum|Forum|11 years ago
December 18, 2014

Hi Frederik,

A simple 'hack' to jump to a ticket when you know the number is to type the ticket number into the URL, eg, I am in the tickets view and need to jump to to ticket 10547 all I need to do is change

freshservice.com/helpdesk/tickets

to

freshservice.com/helpdesk/tickets/10547

I hope you find this useful!

Charlie

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J

j.clapp
Apprentice
Forum|Forum|9 years ago
August 30, 2016

Hi,

I know this is an old post but I can't see any other reference to within the forum/support pages.

I'd like to know if there is a way to search for tickets using an AND operator - default appears to be OR. Alternatively I can search for an exact phrase by using "exact phrase in parenthesis".

The issue I'm having is that we have around 10,000 tickets and at times I need to dig out historic tickets that I know contain certain keywords but I don't necessarily know an exact phrase to search on.

e.g.

A scenario where staff PDAs are not receiving jobs we send down due to a particular app being installed as part of Android OS.

If I search:

PDA jobs web

I get every ticket with ANY of those words rather than ALL of those words. Is there a way to do this in FreshService? I've tried appending each word with + and & but to no avail.

Thanks,

James