It would be great if there were advanced search options in the search screen....for example only search through tickets for the last 12 months for a specific agent etc.
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Advances Search Options in Search screen
Hi,
Very pleased that this was implemented. :o)
However I would like to add that we are using terms with underscores in and it looks like we have to fill in the full "Word" or just the first letter to get a hit.
Example: q_view_ar_vaculex_repl_update, this is a name of a procedure.
We get a hit if we only write the letter q but as soon as I add the underscore ( _ ) there is no hit until I have spelled the full name of the procedure.
We would like to be able to write just the beginning of the name so that we can hit all similar procedures.
Getting hits on everything with a q feels like it could end up with a bit to many hits... ;o)
Is there some way that we can make a search for: q_view_ar_(wild card) already or can I make a feature request via this forum?
With kind regards
Eva
+12Hello Eva,
You should be able to search for tickets with the keyword that has special characters like ( _ ). The search for q_view_ar_ should fetch you the list of tickets that have the string associated with them.
Cheers!
Hey! Can we have a bit more opportunities in search?
I am looking for the opportunity to have checkboxes in front of every ticket in search to have an opportunity to select certain tickets and do actions: Merge, delete or any other option, available, while we apply filters on the right-side panel.
I want to have EXPORT opportunity as well for the tickets I found.
I want to have an opportunity to select a date range for created tickets in the Filter option in search.
Please, let me know what do you think?
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