Hi everyone,
When we fulfill a software request in a service request, we are unable to select the user—it is automatically assigned to the requester. 😞
It would be great if it worked like asset requests, where the requester is selected by default but can be changed if needed.
Business case:
During the onboarding process, the manager selects software for the new hire. In this case, the ticket requester is the manager, not the new hire. Currently, fresh agents can't properly fulfill the request because the software gets assigned to the requester instead of the intended user.
Would it be possible to improve this?
Thanks! 😊
PS: for now i have an automator that change the requester of onboarding tickets
