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After all the new updates all previously linked Jira tasks to FD ticket gone

Related products:Freshdesk
  • June 27, 2019
  • 0 replies
  • 12 views


Hi, 


right now I am able to see on my new FD tickets to which new Jira tasks are linked and on my NEW Jira tickets on the right sidebar menu I can see to which NEW FD ticket are linked as well. Good.


However, I can not see on my all previous FD tickets to which Jira tasks they are linked. This is terrible. The information from the right sidebar dissappeard - there is no information to which Jira tickets they are linked. Of course on the old tasks in Jira right below description still there is a comment with a direct link to my FD tickets but it is not enough of course.


To sum up after all the new updates all my previously linked Jira tasks to FD ticket gone. Please help me to restore it - it is extremely important to have it back.