At the moment, when making an agent available or unavailable it will make him/her available or unavailable in all groups he/she's assigned to.
It would be really good to have the possibility to make agents available or unavailable only for specific groups.
E.g. Agent John is part of group Billing, 1st Level Support and 2nd Level Support.
The Billing and the 2nd level support groups have a very low number of tickets, so for one week I would like John to make himself available only for 1st Level Support tickets, the other two groups can be handled by other agents.
Right now I have to edit the group assignment if I want to achieve this, but that's not ideal since it requires a lot of manual work.
