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Agent Collision

Related products:Freshservice
  • August 15, 2014
  • 6 replies
  • 42 views
C
Contributor

I thought I had asked this before but obviously didn't.


One of the features that has not made the move from "Desk" to "Service" is Agent Collision.


Any timeline for that?  I've got 30 hands all mucking about at the same time.

6 replies

S
Contributor

Work has already started on this, Chris. But I am afraid I am not in a position to provide an ETA on that right now. I will keep you posted on this. 

G
Community Debut
  • gdespres
  • Community Debut
  • December 11, 2014

Any update on the ETA?

D
Contributor
  • dave_12427
  • Contributor
  • December 12, 2014

Bump.


It's listed in the features with regard to pricing, so I'd hope that the company wouldn't list a not-yet-released feature on this front.



G
Community Debut
  • gdespres
  • Community Debut
  • December 15, 2014

@Dave/p>


Where did you find these?


I believe that it is available in freshdesk but not in freshservice

S
Contributor

Sorry for the delay in replying folks. Agent Collision was rolled out earlier for the Estate Plan for Freshservice.


Thanks.

C
Contributor
  • cfrank
  • Author
  • Contributor
  • December 15, 2014

At the top of your ticket you'll see the following:  


Blue circle is when someone is viewing the ticket, red is editing/typing/replying to the ticket.


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