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Agent Group Specific Fields

Related products:Freshdesk
  • June 9, 2015
  • 3 replies
  • 13 views
A
Apprentice

 We should have the ability to great Groups for Field categories and then assign these unique group categories specific to Agent Groups.


This will allow multiple departments to have a unique tracking experience.

3 replies

J
Contributor

Abatsoni,

Could you give me an example of "Field Category" and "Group Category" so that I can help you better here ?

aravind.sundararajan
Skilled Expert
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Hello,


You can make use of this app to show/hide ticket fields based on group, product or ticket type. It also allows you to specify read-only fields for agents after it has been filled in by the user.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
S
Contributor
  • sbrophy
  • Contributor
  • July 31, 2018

The app isn't very good. It made my groups field disappear entirely, and doesn't appear to work at all on the customer ticket form.

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