Agent notification for new solutions

Might help if its for freshservice
How to Get Notified When a New Solution Article is Published

Getting notified when a new solution article is published in Freshservice can be extremely helpful, especially if you want to stay up-to-date with the latest troubleshooting tips and best practices. Here's how you can set up notifications for new solution articles:

1. Log in to your Freshservice account.
2. Click on the "Knowledge Base" tab in the top navigation bar.
3. Click on the "Subscribe" button in the top right corner of the page.
4. Select the categories or articles that you want to subscribe to.
5. Choose your notification preferences (email or in-app notification).
6. Click "Subscribe" to save your preferences.

Once you have set up your notification preferences, you will receive an email or in-app notification whenever a new solution article is published in the categories or articles that you have subscribed to.

Troubleshooting: What to Do If You're Not Receiving Notifications

If you have set up notifications for new solution articles in Freshservice but are not receiving them, there are a few things that you can do to troubleshoot the issue:

• Check your spam folder: Sometimes, notification emails can end up in your spam folder, so make sure to check there.
• Update your notification preferences: If you're not receiving notifications, it's possible that your notification preferences are not set up correctly. Double-check your preferences to make sure that you have selected the correct categories or articles and notification preferences.
• Contact Freshservice support: If you have tried the above steps and are still not receiving notifications, contact Freshservice support for further assistance.

Hi,

Thank you for the advice. It is definitely the kind of tool that we’re looking for to be available in Freshdesk :).

Hello BartVB, I was not able to reproduce these steps in Freshservice. Are you able to share a screenshot? Thanks!