I am interested in a report that breaks down the number of tickets that are assigned to a specific agent and are then are re-assigned to a different agent and/or group. The purpose of this is potential training needs for the original agent or there needs to be better explanation on the reason why it has been re-assigned.
There is a report that shows the movement of a ticket from one agent to another but it is too general and doesn’t fit the brief above. From conversations with Freshdesk direct this report isn’t possible yet.
Would this be something that other would find beneficial?