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Agent Reminder of Overdue Tickets
It would be great if freshdesk reminded the agent of their overdue tickets?
Hi,
Go into Admin > Supervisor and use "Hours since ticket overdue" and setup an email to the agent / group / supervisor saying it is overdue................. should work fine for this requirement........... You can then customise it how you want.......
Go into Admin > Supervisor and use "Hours since ticket overdue" and setup an email to the agent / group / supervisor saying it is overdue................. should work fine for this requirement........... You can then customise it how you want.......
+12Hi,
You can set up SLA reminders in the SLA policy config section. This is available from the Blossom plan onwards.For more details , please check out SLA reminders
Cheers!
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