Hello,
Is there an option to define permissions for an Agent per Group?
E.g. Let's say I have a Group named Test1 and a Group named Test2. I want the Agent to be able to work (open, update, resolve/close) tickets in Test1 but I only want them to be able to view the tickets they've opened in Test2, is this possible?
Thank you!
+7An agent can belong to one of more groups, but in the lower plans (up to Garden) authorisation is done for an agent, not for a group. So you cannot have different rights in different groups. In the Estate and Forest plans more is possible with authorisations, but I do not think Group is the correct field to make such distinctions.
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