Would love to have custom agent roles in all plans. We can not afford upper plans with this and would love to see it in all plans.
We trust are agents, but things like "customer" access/edits // deletion of tickets // marking a ticket as closed or spam - we would like restricted...
Thank you very much,
Elliot T.
Even if you allowed custom policies for employees, you could make it so advance customizations are in upper-plans.
At least have the ability for customer access to be not accessible for agents. Having them have the ability to export, delete, and modify isn't really acceptable and I think many others would think the same thing...
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