+6The scope for the agents, groups with read-only and edit rights is only visible to the user/admin managing the user access.
Will be nice the agent is able to view these details under his profile or some other way in the portal. This will help agent initiating the need of access to other groups, as the situation changes with time.
+9Hi Sarika,
I hope you are doing well :)
I understand that you want to give agent the access to make modification to their profile.
You can navigate to admin > teams > roles > new role and create a new role which will allow agents to change access level. You can also refer to the detailed steps here https://support.freshdesk.com/en/support/solutions/articles/97077-creating-a-custom-role
I have added an illustration for your reference, Make sure all the other roles for the agent is same as the default agent role.
Feel free to respond to this thread for any queries :)
Thank you
+6Thanks for the reply. We don’t want the agents to do any edits but make the visibility of their scope visible to them
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