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Agent Status Widget

Related products:Freshdesk
  • August 6, 2014
  • 4 replies
  • 21 views
M
Apprentice

It would be nice to see which agents are logged in and able to respond to either calls or tickets.   Currently, you can see agents logged in to take calls -but you only see a count of agents (not agent names etc..).   If I'm trying to manage a team of remote agents, I need to know when the team members are online.

4 replies

B
Contributor
  • bevis
  • Contributor
  • August 8, 2014

I've also requested for this feature as it's quite strange to see the # of available agents but not WHO. Having to manually ask our Agents "who has their Freshfone turned on?" is quite inefficient. In addition to this, I believe an admin or supervisor should have the ability to toggle the phone/live chat on or off for regular Agents.

M
Contributor
  • matthew_11976
  • Contributor
  • August 31, 2014

We would also like to see this feature

G
Community Debut
  • glyn.brokensha
  • Community Debut
  • November 11, 2014

Ditto for chat ... even more important imho :)

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Folks,


The Agent availability dashboard allows the admins to monitor the real-time status of the agents across channels. Here's a quick read on the feature : https://support.freshdesk.com/support/solutions/articles/213522-agent-availability-for-admins-


Cheers!

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