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New Idea

Agent view of ticket when agent is requester

Related products:Freshservice
  • May 20, 2024
  • 0 replies
  • 17 views

Nenni
Apprentice
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Is there a way that users that are Agents are able to see the ticket that they are the Requester/ Customer, in the agent view and not as the Customer? We would like agents to be able to view the tickets they submit as requestors the same way they view tickets they are working. We add private notes in these tickets and when agents are requestors, they are not able to see the private notes.