Is there a way that users that are Agents are able to see the ticket that they are the Requester/ Customer, in the agent view and not as the Customer? We would like agents to be able to view the tickets they submit as requestors the same way they view tickets they are working. We add private notes in these tickets and when agents are requestors, they are not able to see the private notes.
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

