For the ticket assignment, it would be nice to have the possibility to see whether the agent is available or not.
This will helps agents when assigning the tickets to agents from ticket list view or the ticket details page.
New Idea
Agent visibility when assigning the ticket
+6
+1Assigning a ticket means that the ticket must be routed to the appropriate agent or department to be able to act on it. Once the ticket is assigned to an agent, they are responsible for either resolving it or escalating it further if needed.
+6If the agent is not available to handle the ticket, customer won’t get a reply, we would like to assign the ticket to agent who are available to handle the ticket, so when assigning the ticket, it would be good to have the available/non-available shown with green/red colors
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