Hi there!
I already say a couple of posts regarding issues when a internal ticket is created by a requester who is also a agent. For example:
We also have an issue regarding this. We would like to created automations, based on if a requester is a agent or not. But i don't see a field that could be used for that.
The reason behind this is that all our requesters must be assigned to a company, but agents don't have a company. We even build in that tickets can't be closed if there is no company assigned. Having a company is very important for our reporting. Agents sometimes have a double role; they are agent solving tickets, but they also can report issues.
A couple questions/ideas:
- Make it possible that agents are also assigned to a company
- Make it possible to automate based on if a requester is an agent or not
Kind regards,
Jos van den End
