Hi Team Freshworks,
Hope your doing well.
We were looking for an option in Freshdesk where agents can select the Break Reasons/Code in the Freshdesk support when they are going for short breaks like Lunch, Snacks, Leisure or Training/Quality Feedbacks.
However as we have checked with the Support team there is no such option available in the Freshdesk as of now and agent can only set the status as available and Not available.
If we enable this feature we can get the actual utilization of the agents on the support desk and will also help us in managing the customer support volumes.
