We are bringing our alerting into FS and one of the QoL items I’ve put in is that when an alert status is marked “OK”, a note is injected to the ticket so that the Agent Assigned knows that the alert has been cleared when it was cleared on the associated incident.
There is a Send email option in the action block, but there is no way to select “assigned agent” for the incident in the placeholders.
Similarly, even though I am able to add a note via automator in the associated incident, there is no way to add an agent recipient such as assigned agent.
This would be a great QoL item to have in lieu of having to use the API to collect the associated agent from the incident then using that as a placeholder (rather messy comparatively).
