If a customer has entered an e-mail address in our website's contact form, that doesn't exist, and we respond via Freshdesk in the ticket that has been generated based on the e-mail sent by the contact form, problems arise if the customer made a typo.
For example, the customer entered daniel@hotmai.com. If we don't happen to notice this, we will just reply in FD. However, there doesn't seem to be any alert to us if the e-mail turns out to be undeliverable. As a result, we think the question has been duly answered, but the customer in the mean time is still waiting for an answer!
Feature request: re-open a ticket if our response turns out to be undeliverable, with an alert in the ticket, about what happened and the the e-mail address should be checked.
