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Alert of duplicate assets

Related products:Freshservice
  • March 24, 2015
  • 2 replies
  • 26 views

Hi,


Could I request some kind of notification or block to go in place to flag up when a duplicate asset has been/is about to be created as currently an agent is in a position that allows them to easily create duplicates. Also I haven't had a chance to test yet but I feel a little uneasy that if we reimage a laptop for example that if it is missing the agent it could get picked up as a new asset with the same name causing muchos confusion.

2 replies

  • Community Debut
  • January 29, 2020

I see this topic is 5 years old, but I can't see any change in the current product as this is a real issue for my team.


Bump on this please. We are seeing duplicate assets coming in from the Probe scans. c. 1000 duplicated assets.