Hello,
As of today ticket are raised when a monitoring system sends in a Alert when a device is down.
Alerts are aggregated using rules or Freddy and as I understand one of the alerts in the ticket get status Up the ticket will be closed ( if it is set to do that )
What I want to see is that the Services module should create ticket and set the status and priority.
Example: You have a large office (that you setup the network as services) with a firewall, switches, access points and other devices you are montering goes down due to power failure. A ticket is created with all the alarms for that office(service) attached to it. When the firewall comes up the ticket would still be open but having status “degraded” until all devices have been reported up.
This way you can follow and not loos the control.
