Skip to main content
Closed for Voting

Alerts for escalated tickets

Related products:Freshdesk
  • February 11, 2015
  • 2 replies
  • 19 views
D
Apprentice

Sometimes I'll want to see personally that an escalated ticket has been addressed, and it would be nice to be able to turn on alerts for any future activity even if it's not in my group.

2 replies

P
Contributor
  • pmesritz
  • Contributor
  • February 11, 2015

Should be able to hit 'watch' on that ticket which will give you updates on it... Is that not what you're looking for?

D
Apprentice

Oh, wow. I can't believe I never noticed that feature. Thanks so much, that's exactly what I was looking for!

Terms of UseAccessibility statement