Some improvement Ideas relating to Alerts in Fresh Service:
- Alert UI: Ability to expand the subject column wider as needed. Hovering for the full subject is useful, but not as good as just expanding the column.
- Alert UI: the alert filters need to stick. Everything time the page refreshes or the new alert message is selected, the filter is discarded. Filter needs to say until changed. Persist across sessions would be ideal.
- Alert UI: The ability to see the from and to addresses for alerts that were ingested as emails. This provides extra context for some alerts when the message subject and body are unclear.
- Alert Rules: The ability to select the same field more than once. Example If message contains “test1” and message contains “Test2”. Right now you can do ALL or ANY conditions, but the power of these conditions is very limited without the ability of selecting the same field more than once.
- Alert Rules: The ability to set actions based on the from and to fields for alerts that were ingested from emails. This can be very useful when multiple sources and destinations mailboxes are being forwarded to Fresh Service.
Bonus features that would be “nice to have”:
- Create alert rule from an alert like you can do with Outlook or Gmail. Autofill some fields in the rule window.
- Ability to see recently alerts that a rule would affect when creating an alert rule.
