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"All users" filter in dropdown data source

Related products:Freshservice
  • Nov 25, 2025 3:19 PM UTC
  • 1 reply
  • 29 views

Andrea DT23
Apprentice
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Hello,

would be amazing if the option “All Users” when creating a dropdown menù with a Data Source as value will have more filter.

Right now there are only Department and Location but you can insert only one value.

Having at least the “include any” or any other filter like email lookup ( looking for specific domain ) or specific profile information will be perfect.

Thanks

1 reply

j-bailey
Community Debut
  • Community Debut
  • Sep 4, 2026 8:14 PM UTC

Yes! I was just running into this issue this week needing to scope a field to only show users from our org by email domain, and unfortunately the only workaround I was able to find was to create a dynamic requestor group, which is able to do this, but I will probably have to make a duplicate form that is the exact same but shows agents too in the relevant fields.