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Allow "Add Note" action from time triggers

Related products:Freshdesk
  • November 17, 2021
  • 3 replies
  • 33 views
A
Apprentice
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I would like to be able to have a note added at a specific time in the life of a ticket. Currently you can not use the “Add Note” action with the time based automations. 

3 replies

M
Contributor
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Two years later and this wasn’t picked up/implemented?

alyssia.correa
Skilled Expert
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Hey @markus.finster - I can check with the team for you but we need about 15 votes for me to pass it to the product team. Would you like me to re-open this idea?

Ally, Freshworks Community Manager
M
Contributor
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Hey @markus.finster - I can check with the team for you but we need about 15 votes for me to pass it to the product team. Would you like me to re-open this idea?

 

I created a new one - 

 

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