The inability to modify the "To:" line when using the Ticket Reply feature creates some problems. I know that we can forward a Reply, but there are times when a Reply is a more appropriate action. Adding someone to "Cc:" may not appropriate or effective.
Consider the following use cases.
* The recipient on the "To:" like is no longer valid
* The recipient of the ticket needs to change to someone other than the individual who opened the ticket. For example, someone in a business unit opened a ticket, but the work to address the issue needs to be performed by the company's central IT team.
Please add support for allowing an Agent to edit the "To:" line on a ticket reply.
