We discovered after accidentally adding erroneous Watchers to some tickets that our FreshDesk Admins do not have the ability to remove Watchers from tickets. Evidentially, only the individual added as a Watcher can remove themselves, so if you make a mistake and add someone that we shouldn’t have, or if a Watcher requests to be taken off a ticket, Admins are unable to do so and have to reach out to each affected user and explain how to take themselves off the ticket.
Admins should be able to add/remove Watchers, similarly to how CC users can be added/removed from a ticket. It makes no sense to me why Admins would be restricted to only being able to add Watchers to tickets.
